What is UpCounsel’s Guarantee?

What is UpCounsel’s Guarantee?

We carefully review each lawyer in the UpCounsel network, and only work with attorneys who are committed to providing high-quality legal services to their clients. That being said, if you feel your attorney’s work is not consistent with those industry standards or the provisions of the attorney’s related proposal, our team will help connect you with a different attorney at no additional cost. Our guarantee provides that you will not have to pay for subpar legal work - you can learn more in our Terms of Use.

How Do I Initiate a Guarantee Request?

In the event you believe the quality of legal services you received is not consistent with industry standards or the provisions of the attorney’s related proposal, please send written notice of your complaint to support@upcounsel.com. This complaint must be submitted within 10 calendar days of the date the attorney sent the related invoice. In your request, please provide details regarding the facts and circumstances which are the basis of your complaint, along with any relevant documentation. UpCounsel will determine a resolution within 7 calendar days of the submission of your complaint and will notify you of that resolution via email. Please note that all resolutions are final.